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Frequent
Questions
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Why it is safe to buy in enkargame.com? |
| Product
Warranties? |
| Method
of payment? |
| How
to cancel or postpone an order? |
| Delivery
hours and conditions? |
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Why it is safe
to buy in enkargame.com? |
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Enkargame.s.l. guarantees that all
information received in the web page forms, will be used in
conformance and within the limitations and rights specified
by the law (Ley Orgánica 15/1999 de 13 de diciembre
de Protección de Datos de Carácter Personal).
The present general contract conditions are applied to the
sale of all products or services rendered by Enkargame,s.l.
via its web page, and apply to real physical or juridical
persons. The request or use by the client of the services
of enkargame.com, accept, in each case, the attachment to
the general contract conditions in the version published by
Enkargame, at the moment of the purchase order. These general
conditions may be printed by the client, as well as the information
exchanged, copy of payment, or service request with enkargame.com |
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Product
Warranties? |
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The products will be delivered in
perfect condition. In home electrical appliances the warranty
is one (1) year from the date of billing against all material
defects or by the time specified in the manucafturer's written
warranty delivered with the product, specifying manufacturers
and importers responsibility as established in the law (Ley
22/94), which establishes responsibility for damaged goods
as well as defective products. |
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Method
of payment? |
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MONEY ORDER
It it is a money order from a money exchange firm, send a
copy via FAX with your order, using any money exchange firm,
for credit to:
enkargame, s.l.
Valdespina 10
28043 Madrid
(Spain) FAX: 00 34 91 382 07 39
Tel: 00 34 629 28 53 54
BANK CONSIGNMENT
Once you have made your purchase via e-mail, the bank account
number of enkargame.com will be sent to you. If you use this
method of payment, you should send a FAX with proof of mailing
and its details, with the aim of handling the order as soon
as possible.
You may contat us at: clientes@enkargame.com |
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How to
cancel or postpone an order? |
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At any moment, before firmly confirming
the purchase, the client can reverse the page and his order
will not take effect. If the purchase has been confirmed (the
client has received an e-mail thanking him for his order),
the client must contact Enkargame via e-mail at clientes@enkargame.com,
furnishing the following details to cancel the order:
Name of person making the purchase; date of purchase; client's
registered Login and Password to enkargame.com: and service
requested. The request will be cancelled
upon receipt of the e-mail message.
If you wish to postpone the delivery, immediately write to
us at enkargame.com, and advise us of of the new delivery
date. Because of this, we recommend the requested service
or purchase be made with several days of anticipation. To
cancel or postpone the delivery of the service or product,
the changes must be made at least five (5) days from the scheduled
delivery date. |
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Delivery
hours and conditions? |
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Deliveries shall be made between
Monday and Saturday, from Monday to Friday from 8AM to 5:30PM,
and Saturdays from 8 AM to 2:00PM. The order should be placed
with sufficient time to allow delivery when desired. |
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